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A Basic Model for Information Technology Outsourcing

Jo Ann Saitta, Jerry Fjermestad


In this paper a basic model for integrating the success factors and synergies from the information technology (IT) outsourcing and strategic management literature is presented. The model consists of: IT alignment, contracts, infrastructure and technology, culture, strategic partnership, management support, and governance. This model is a tool for IT managers to better collaborate internally and externally in an effort achieving IT competencies and competitive advantage through IT outsourcing. The basic model is derived form the literature and its implications are discussed.

Key Words:Information Technology Management Practices and Strategies, IT Outsourcing Model, Outsourcing Success Factors.

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