Vol 3, No 2 (2006)

JIST Volume 3 Issue 2

Open Access Open Access  Restricted Access Subscription or Fee Access

Table of Contents

Research Articles

Publisher Pages PDF
Information Institute
Customer Relationship Management: Satisfying the Customer PDF
Jerry Fjermestad, Nicholas C. Romano Jr.
Advancing CRM Initiatives with:Knowledge Management PDF
Harald Salomann, Malte Dous, Lutz Kolbe, Walter Brenner
Don’t call us, we’ll call you – Performance Measurement in Multi-Channel Environments PDF
Ragnar Schierholz, Susanne Glissmann, Lutz M. Kolbe, Walter Brenner, Alexander Ostrowski
E-Servicecustomer retention: The roles of negative affectivity and perceived switching costs
Sophea Chea, Margaret Meiling Luo

ISSN: 1545-0287